Whatever you’re facing, you don’t have to face it alone. Find the right person to talk to in Malta and Gozo.
For you. For someone you care about.
Emergency
Police · Ambulance · Fire
For immediate threats to life or safety, serious accidents, fires or urgent medical assistance.
For people with a hearing or speech impairment, the Malta Police publish textphone service 79770112. Check the provider’s accessibility information.
Social & family
Aġenzija Appoġġ · FSWS
Someone to listen when life feels difficult, including loneliness, domestic violence, abuse and housing worries. Referrals to further support.
Health
Ministry for Health
Nurse-led guidance to the right care setting for urgent health concerns. Intended for ages 16–75 entitled to free healthcare.
Mental wellbeing
SOS Malta
Prefer to write? Anonymous, confidential online conversations with trained professionals about what’s on your mind.
Mental wellbeing
Richmond Foundation Malta
A starting point for mental wellbeing support, with services for individuals and those supporting them.
Social & family
Aġenzija Appoġġ · FSWS
An empathic listening service for people experiencing loneliness and social isolation.
Children & youth
Supportline team · FSWS
Support for children and young people. Calls to this number are handled by the Supportline 179 team.
Abuse & victim support
National support for victims of crime
Information, emotional support and legal guidance for people affected by crime, including their families.
Health
Primary HealthCare
Non-emergency medical advice, symptom assessment and guidance to community healthcare services.
Older people
Active Ageing & Community Care
Information and practical guidance for people living with dementia and their caregivers.
Health
Malta National Poisons Centre
Advice about exposure to medicines, chemicals and other potentially poisonous substances. In immediate danger, call 112.
Animal welfare
Servizz.gov · Extension 22
Urgent veterinary guidance for pet owners. Call 153 and select extension 22 for triage and referral to suitable veterinary assistance.
Select extension 22 after dialling
Addiction
Aġenzija Sedqa · FSWS
First-contact assessment and guidance for alcohol, drug use and other dependencies. Contact the community team to begin.
Addiction
Responsible Gaming Foundation
Confidential advice for gambling concerns and guidance on self-exclusion. Callers can choose to remain anonymous.
Addiction
Victoria · Gozo
Addiction treatment, rehabilitation and recovery support, with residential and outpatient programmes based on individual assessment.
Housing & shelter
Community support · Housing pathways
Contact the team for community support, social work and guidance on rough sleeping or housing difficulties.
Health
Health Promotion & Disease Prevention
Professional nutrition advice and support for healthier eating. Voicemail is available outside published hours.
Health
Health Promotion & Disease Prevention
Tailored support to help you stop smoking. You can leave a voicemail outside published hours.
Older people
Servizz.gov · Extension 12
Information about community care and support services for older people, including help accessing local services.
Select extension 12 after dialling
The alternative AACC office number has separate office hours: Mon–Fri 07:30–14:30.
Also call +356 2278 8900Disability
Servizz.gov · Extension 05
First contact for disability services, social work, respite and support for disabled people and their families.
Select extension 05 after dialling
Disability
Commission for the Rights of Persons with Disability
Information and assistance concerning disability rights, accessibility and discrimination. An SMS channel is available for Deaf and hearing-impaired people.
Cancer & serious illness
Palliative care & family support
Palliative care and support for patients and their families. Contact the team to discuss access to its services.
Cancer & serious illness
Connecting cancer support organisations
A place to find guidance and connect with organisations supporting cancer patients and their loved ones.
Cancer & serious illness
Action for Breast Cancer Foundation
Practical information and psychological support for breast cancer patients and their families.
Cancer & serious illness
Malta Male Cancer Support Association
Contact the association for support and information relating to male cancers. WhatsApp is also offered on the provider’s contact page.
Cancer & serious illness
Sir Anthony Mamo Oncology Centre
Information, side-effect guidance and emotional support for oncology patients receiving chemotherapy.
Health
Eating disorder & obesity services
Contact the team for treatment access and referral information for eating disorders and obesity.
Pregnancy & parents
Mater Dei Hospital
Assessment, counselling, therapy and midwifery support around pregnancy and early parenthood.
Health
Diabetes education & peer support
Diabetes education, information and peer connection for people living with diabetes.
Legal & rights
Women’s Rights Foundation
Legal advice for survivors of abuse and people experiencing discrimination. Leave a message for a lawyer to call back.
LGBTIQ+
MGRM
Support for LGBTIQ+ people and their families. Contact the service for its current availability.
Abuse & victim support
Counselling & practical support
Counselling, therapeutic support and guidance about rights and procedures for people affected by crime, including sexual assault.
These are published office hours. The separate Care for Victims of Sexual Assault hospital on-call service should not be confused with this general office number.
Service information ↗Abuse & victim support
St Jeanne Antide Foundation
Peer support, emotional support and advocacy for women survivors of domestic violence and their children.
Legal & rights
State legal assistance
Information and appointments for state legal assistance. Eligibility depends on the case and the applicable criteria.
Oct–15 Jun: Mon–Fri 08:30–14:00. 16 Jun–Sep: Mon–Fri 08:30–12:30.
Migrants & refugees
UN Refugee Agency
Information, counselling and referrals about protection, asylum procedures, rights and obligations.
Migrants & refugees
Agency for the Welfare of Asylum Seekers
Reception and social support, including assistance accessing housing, employment, healthcare and other services for asylum seekers.
Migrants & refugees
JRS Malta
Information, legal assistance and psychosocial support for refugees and forcibly displaced people.
Legal & rights
Human rights & legal support
Legal information and support, particularly for people in vulnerable situations and migration or asylum matters.
Addiction
Caritas Malta · New Hope Project
First-contact assessment, one-to-one counselling and guidance towards recovery programmes and support groups.
Children & youth
Child & family support
Central office contact for the foundation’s child and family support services. Contact the team for access and referral guidance.
Social & family
Emergency food support
Contact the team for information about emergency food support. WhatsApp messages can be sent outside telephone hours.
Messages outside calling hours may not receive an immediate reply.
Work & money
Servizz.gov · Extension 11
Information about benefits, pensions, contributions and social security services.
Select extension 11 after dialling
Work & money
Servizz.gov · Extension 18
Assistance with employment services, jobseeking enquiries and appointments.
Select extension 18 after dialling
Work & money
Industrial & Employment Relations · DIER
Information and guidance about employment conditions, pay and employee complaints.
Winter: Mon–Fri 08:00–15:30. Summer: Mon–Fri 08:00–12:00.
Service information ↗Work & money
Industrial & Employment Relations · DIER
Guidance for employers about employment obligations and conditions.
Winter: Mon–Fri 08:00–15:30. Summer: Mon–Fri 08:00–12:00.
Service information ↗Legal & rights
National Commission for the Promotion of Equality
Contact the commission for equality and discrimination enquiries and information about complaints.
Published contact hours vary seasonally. Check the provider before calling.
Housing & shelter
Customer care
Housing assistance, social-housing enquiries and information about housing schemes.
Oct–15 Jun: Mon–Fri 07:30–12:00 and 13:00–14:45. 16 Jun–Sep: Mon–Fri 07:30–12:00.
Social & family
Government social-work service
Support for individuals and families, including basic needs and referrals to appropriate services.
Winter: Mon–Thu and Sat 08:00–12:30, Fri 10:00–14:00. Summer: Mon–Fri 08:00–13:30, Sat 08:00–11:30.
Also call +356 2215 6638Migrants & refugees
Malta Red Cross
Help tracing and restoring contact with family members separated by migration or other circumstances.
Migrants & refugees
IOM Malta
WhatsApp contact for Assisted Voluntary Return and Reintegration information.
This contact is published as a WhatsApp channel; telephone calling availability is not confirmed.
Social & family
Support assistance enquiries
Enquiries about support assistance, including food vouchers. Contact the organisation to discuss eligibility.
Abuse & victim support
Gender-Based & Domestic Violence Unit
Specialist police contact for gender-based and domestic violence matters. For immediate danger, call 112.
Social & family
Foundation for Social Welfare Services
Agency office contact for social-welfare services. For round-the-clock listening and support, use Supportline 179.
Children & youth
National youth agency
Contact the national youth agency for information about its services and opportunities for young people.
Housing & shelter
Domestic-violence shelter support · Gozo
Shelter and support contact for domestic-violence concerns in Gozo. Confirm access and referral arrangements with the service.
Housing & shelter
Good Shepherd Sisters
Emergency accommodation and therapeutic services for women affected by domestic violence and their children.
Confirm access and referral arrangements directly. Shelter provision does not establish round-the-clock telephone availability.
Service information ↗Housing & shelter
Good Shepherd Sisters
Second-stage accommodation and therapeutic services for women survivors of domestic violence and their children.
Housing & shelter
Shelter & community support
Contact the foundation for shelter and community support information. Confirm referral arrangements directly.
Animal welfare
Animal Welfare Directorate · Extension 17
Report cruelty, abandonment and animal-welfare concerns. The animal ambulance primarily assists sick or injured stray animals, rather than privately owned pets.
Select extension 17 after dialling
The animal ambulance operates 24/7. Telephone availability for general reports should be confirmed.
Emergency
Malta Police Force
Contact police about matters without immediate danger. For urgent police, ambulance or fire assistance, call 112.
Utilities & public services
Enemalta
Report electricity supply interruptions, damaged infrastructure and urgent electrical safety concerns.
Utilities & public services
Water Services Corporation
Report water-supply problems and leaks. The corporation’s phone support is available around the clock.
Utilities & public services
Servizz.gov
Help finding government services, information and the right department. Individual extensions may have different availability.
Work & money
Malta Competition & Consumer Affairs Authority
Guidance about consumer complaints, purchases and problems with goods or services.
Work & money
BCA & OHSA · Shared helpline
Report workplace hazards or construction-safety concerns, and ask about building-work regulations and avoiding damage to neighbouring property. For immediate danger to life, call 112.
Health
Environmental Health Directorate
Contact the complaints service for environmental-health concerns. Use the provider’s published out-of-hours contact outside office hours.
The alternative number is the published after-office-hours contact. Check the source for service-specific routing.
Also call +356 2545 0000Work & money
Office of the Arbiter for Financial Services
Information about complaints against financial service providers and the arbiter’s mediation and complaint process.
Health
Mater Dei · GU Clinic
Appointments for sexual-health assessment, STI testing and treatment, and HIV counselling and testing.
The provider asks patients to call or attend before 13:00.
Also call +356 2545 7494Health
Mater Dei Hospital
Help for people diagnosed with HIV who attend the HIV clinic at Mater Dei Hospital.
LGBTIQ+
Gender-affirming healthcare
Information about gender-affirming healthcare. A doctor, psychologist or social worker can make a referral.
Pregnancy & parents
Mater Dei Hospital
Midwife assistance with breastfeeding and feeding difficulties. Call the clinic for an appointment.
Social & family
Education & wellbeing support
Education opportunities and wellbeing guidance for vulnerable people, particularly women, adolescent girls and children.
Cancer & serious illness
Family illness & bereavement support
Psychotherapeutic support for families dealing with serious illness or loss, including bereavement.
Disability
Information & family support
Guidance, information and support for people with ADHD, their families and educators.
Health
Multiple Sclerosis Society of Malta
Contact the society for multiple-sclerosis information, connection and support.
Health
Peer support & information
Practical information and peer support about coeliac disease, gluten-free living and related access issues.
WhatsApp contact is also offered on the provider’s website.
Health
Arthritis & Rheumatism Association Malta
Patient-association information and support for people living with arthritis and rheumatic conditions.
The primary number is the association secretary; the alternative is the president, as listed in its 2026 newsletter.
Also call +356 7701 9970Service information ↗Work & money
ECC Malta
Consumer-rights guidance and help with complaints about cross-border purchases from traders in the EU, Norway or Iceland.
Winter opening hours 07:30–14:30; summer 07:30–12:30. Check the provider for telephone availability.
Utilities & public services
Environment & Resources Authority
Contact ERA about environmental emergencies. If someone is in immediate danger, call 112.
The alternative number is ERA’s published general contact. The source does not specify hours for the 1404 line.
Also call +356 2292 3500Animal welfare
Nature Trust – FEE Malta
Report distressed or injured protected wildlife, including turtles, dolphins, hedgehogs and other local wild animals.
The rescue team is volunteer-run. The provider cannot guarantee that a volunteer is available for every call.
Animal welfare
BirdLife Malta
Report an injured wild bird. The provider’s rescue guidance excludes domestic birds, pets and pigeons.
Select extension 507 after dialling
Use the alternative number in evenings and on weekends, only for injured birds or wildlife-crime emergencies. The provider asks for a photo and location through its Facebook Messenger channel.
Also call +356 7925 5697Service information ↗Legal & rights
Public administration complaints
Enquiries and appointments about complaints concerning public administration. Contact the office about the remit and complaint process.
Oct–May: Mon–Fri 08:30–12:00 and 13:30–15:00. Jun–Sep: Mon–Fri 08:30–12:30.
Service information ↗Legal & rights
Information & Data Protection Commissioner
Enquiries about personal-data rights and the complaint process. Electronic data-protection complaints must use the office’s dedicated form.
Children & youth
Alternative Care Directorate · FSWS
Support for foster carers and information for people considering fostering.
Children & youth
Malta Police Force · 116 000 network
Report a missing child and seek support for children and families affected by a disappearance. For immediate danger, call 112.
Addiction
Malta & Gozo fellowship
Peer support and information about meetings for people who want to stop using drugs.
Addiction
Malta fellowship
Peer recovery support and meetings for people affected by marijuana addiction.
LGBTIQ+
Community & spiritual support
Community and spiritual support exploring sexuality, gender, faith and belonging.
Community support contact, rather than an emergency or crisis line.
LGBTIQ+
Parents & relatives of LGBTI people
Community and support for parents and relatives of LGBTI people.
Migrants & refugees
Migrant Women Association Malta
Support, information and empowerment for refugee, asylum-seeking and migrant women. Ask about currently available programmes.
Migrants & refugees
Drop-in support & referrals
Social work, case support and referrals for housing, employment, basic needs, healthcare and relationship concerns.
Legal & rights
Voluntary dispute mediation
Enquiries about voluntary mediation for civil, social, commercial, industrial and certain family disputes.
Separation and divorce use a different court process. Fees can apply. Contact the centre to discuss suitability.
Service information ↗Try another search or clear your filters to explore the directory.
Checked against provider and government sources · 2 November 2026
Hours can change. Use each listing’s source link for the latest information.
Whether it’s a difficult day or a longer journey, there’s a place to start.
HelplineMalta.com is an independent directory bringing together helplines, community organisations and practical support contacts across the islands.
We don’t provide counselling or monitor emergencies. Contact the services directly. Short numbers are intended for callers in Malta; access from abroad can vary.
Listings link to government or service-provider sources checked on 2 November 2026. Office contacts are labelled separately from helplines. Published opening hours are included where confirmed; other listings ask you to confirm with the provider.
Only confirmed free contact channels have a “Free call” or “Free chat” badge. Treatment, appointments and other services may have separate fees. Ask the provider. A 24/7 badge describes published availability, not a guarantee of an immediate answer.
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Inspired by the Maltese Charities helplines directory ↗, with expanded contacts and direct links to providers. Always check the provider’s website for changes.